Many new clients will have questions on how professional pet care works. Here we’ve answered a few frequently asked questions to help you better understand what we offer and some of our policies.
Q: My puppy needs a walk during the day! What do I do?
A : Glad you asked! To make sure you and your pet are satisfied, our process is listed below.
- Contact us with details on what type of service you’re looking for.
- Schedule a complimentary consultation in your home.
- Receive an assessment by our knowledgeable staff.
- We’ll discuss service options, rates and policies.
- If it’s a good fit for you, your pup, and us, we’ll contact you with instructions on how to begin receiving service.
Please keep in mind that scheduling a consultation is not a guarantee of service. It is simply a way for all of us to see if we’re a good match!
Q: How much notice do you need to schedule a visit?
A: For first time clients, please schedule your initial consultation at least 14 days before you need the first service. There is paperwork to be filled out, keys to have ready, and I’m sure lots of questions from both sides! Current clients please schedule services at least 48 hours in advance.
Q: Will it be the same walker during each visit, or multiple people caring for my pets?
A : Jenn provides almost all the daily walks for our clients. However, there may be times when Brian needs to step in.
Q: Do you work on holidays?
A: We are closed on Thanksgiving, Christmas Day, and New Year’s Day.
Q: My pup has kennel cough! Do you charge extra to administer medication?
A: Nope! We want to make sure your pup stays happy and healthy! We will happily administer medications or vitamins to your pup if necessary at no extra charge. However, at this time we do not provide injections.
Q: What happens if our pup gets sick while in your care?
A: We advise all pet parents to communicate to their veterinarians of the use of our service. If your pet falls ill under care, we will take them to their vet or emergency vet clinic as soon as possible. Pet parents will be responsible for all vet visit costs.
Q: I’m worried about my lil guy! How will I know everything went well?
A: At La Pawtite, each client receives a Report Card at the end of the visit through our scheduling software, Time to Pet. If you’d rather receive text messages or email updates, we can do that too!
Q: My pup doesn’t like other dogs or strangers (especially men!), how will you accommodate?
A: The safety and well-being of your pup is our top priority. Please let us know if your furry friend does not get along well with other dogs or people.