Many new clients will have questions on how professional pet care works. Here we’ve answered a few frequently asked questions to help you better understand what we offer and some of our policies.
Q: How does pet sitting differ from walks or boarding?
A: If you’re looking for pet sitting, this means that we will complete the care of your pet in your own home while you’re away. These are often longer or more frequent visits, especially if you’re not able to make it home overnight.
Dog walking is a shorter or less frequent visit, like a quick potty break or a walk or two during the day. These are often used for busy pet parents who work long days or are going on a short day trip.
Boarding (lodging, or slumber parties, as we like to call them) is when your pet comes to stay with us. For the comfort of our pets, insurance purposes and county regulations, restrictions do apply so please contact us for more details!
Q: My puppy needs loves and walks! What do I do!?
A : Glad you asked! To make sure you and your pet are satisfied, a simple process is followed:
- Contact us with details on what type of service you’re looking for.
- Schedule a complimentary meet and greet in your home.
- Receive a loving assessment by our knowledgeable staff.
- Discussion of service options and rates.
- If satisfied and the little one is happy, we begin a great relationship.
Q: How much notice do you need to schedule a visit?
A: For first time clients, please schedule your initial meet and greet at least one week before you need the first service. There is paperwork to be filled out, keys to have ready, and I’m sure lots of questions from both sides! Current clients please schedule services at least 48 hours in advance.
Q: Will it be the same sitter during each visit, or multiple people caring for my pets?
A : We will try to remain consistent with your special one’s sitter, but circumstances may arise when this may not be possible. In the event that his or her regular caregiver is unavailable, we will let you know, and you have the option of meeting that person.
Q: We love going out on holidays! Do you offer holiday support?
A: YES! Please be sure to request a reservation at least one week in advance to ensure proper care for your little one! We offer in-home pet care as well as boarding.
Q: Oh no! My pup is not current on vaccinations!! Can he still play?
A: To make sure everyone stays fit, healthy, and happy, we require the following for pets due to illness severity:
- Canine Influenza (H3N8)
- DHPP (Distemper)
- Panleukopenia (Feline Distemper)
- Feline Calicivirus
- Feline Herpesvirus Type 1 (Rhinitracheitis)
Q: I signed up for Pet Sitting, can my lil guy get a walk too?
A: Of course! All pet care services come with walks included!
Q: My pup has kennel cough! Do you charge extra to administer medication?
A: Nope! We want to make sure your pup stays happy and healthy! Our packages are inclusive; we do not charge additional fees unless extra services are added.
Q: We are going away for a while, and would love for our pup to have a Slumber Party at La Pawtite! Are there extra charges if she wants the luxuries of her own home?
A: While we do have all the necessary equipment on premises, we encourage you to bring their own food, toys, comfy bedding, etc. We will NEVER charge for your pup to feel more comfortable and at home!
Q: Our plane got delayed and we have the longest layover known to man! What will happen to lil Pup?! Also, our cell phone service is not the best….
A: Fear not! It is our policy to continue care for your little one until you are home. Once you arrive at home safely, please let us know so you do not incur further charges.
Q: What happens if our pup gets sick while in your care?
A: We advise all pet parents to communicate to their pet doctors of our service. If your pet falls ill under care, we will take them to their vet or emergency vet clinic as soon as possible. Pet parents will be responsible for all vet visit costs.
Q: My Buddy loves walks with a certain handler! What happens when he or she is not available?
A: You will be notified of any changes in handling as soon as possible. Service will not be disrupted except in an emergency, in which case you will be notified.
Q: I’m worried about my lil guy! How will I know everything went well?
A: At La Pawtite, each client receives a Report Card at the end of the visit. If you would like text or email updates, please let us know!
Q: My Lucy doesn’t like other dogs or people (especially men!), how will you accommodate?
A: The safety and well-being of your loved one is our top priority. Please let us know if your furry friend does not get along well with other dogs or people.